5.1 Processing of enquiries

Customer support and other enquiries are handled entirely via email. The processor of your request is Brezuk GmbH. In this case we store the content of your enquiry as well as the email address with which the enquiry was sent. We store the data for 365 days.

5.2 Improvement of customer service

In order to continuously improve our customer service, we analyse enquiries sent to us on the basis of certain parameters and keywords. Although, as a matter of principle, no analysis is carried out on the basis of personal data, it cannot be ruled out that, in individual cases, personal data may also be processed within this context. The processing required within this context serves our legitimate interest as well as that of our customers in the continuous improvement of our customer service (Art. 6 para. 1 lit. f GDPR).

6.1 Hosting of the website

For the hosting of our website, we use the services of Cloudflare Germany GmbH based in Germany. Accordingly, when you interact with our website, it is processed on Cloudflare servers.

7.1 Joining an existing sport activity

When you join a sports activity on our app, we collect the data required to carry out the activity. This usually includes the following information: nickname and the date and time of joining.

The processing that takes place in connection with this is based on Art. 6 para. 1 lit. b GDPR. To the extent necessary, we will transfer your data to the host responsible for the activity who will process your personal data as set out in their privacy policy as an independent data controller. If a transfer to a third country outside the European Economic Area is necessary, this is based on Art. 49 para. 2 lit. b, c GDPR.

7.2 Joining reminders

In order to keep you updated on your joinings we will send you reminders and updates for upcoming activities (e.g. activity approaching in 24 hours, not enough participants in a game you’ve joined, new messages from the host of an activity you’ve joined, changed cornerstones of the activity (date and/or time and/or location), game call off) to make sure that you have all information you need to attend your joined activity. On your device, you can choose to not be notified anymore.

We process your personal data in order to be able to provide you with these features of our service (Art. 6 para. 1 lit. b GDPR).

8.1 Being matched up for a sports activity

When you decide to be matched up for sport activities and thereby buy a subscription on our app, we collect the data required to carry out the best possible matchup. This usually includes the following information: nickname, preferred sport, preferred sport subcategories, preferred range of activity modes, preferred range of participants, preferred skill levels, preferred genders, current state of fitness, desired number of sport activities per week, your availabilities (days, times, locations).

For certain activities we are required to book facilities for you. In order to book these facilities we additionally require the following information: first name, last name, address. In some cases also your age, and your gender. Please note that certain facility owners require the disclosure of this information. If you do not wish for this information to be disclosed, do not provide the information. You must note however, that this means we can’t book certain facilities for you, which means that you choose to not use the full range of our service provision.

The processing that takes place in connection with this is based on Art. 6 para. 1 lit. b GDPR. To the extent necessary, we will transfer your data to potential participants for them to decide whether they want to join an activity with you. Depending on your privacy settings, the extent of visible information may be limited.

8.2 Ratings of your matched activity

After participating in a matched up activity, we send all participants in-app forms to rate their experience. The ratings are voluntary and intended to improve future matchups on an ongoing basis. The ratings concern the participants’ satisfaction with the skill level and fitness level of the other participants, the vibe of the activity with the other participants as well as their satisfaction with the chosen location. The processing that takes place in connection with this is based on Art. 6 para. 1 lit. b GDPR.

10.1 Instagram

Our Instagram page can be found at: https://www.instagram.com/brezuk.official

Instagram is operated by Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland"). The Instagram privacy policy can be found at: https://help.instagram.com/519522125107875 . In it you will also find information on the settings options for your account.

Your personal data may also be made available to other Facebook or Instagram companies. This may involve the transfer of personal data to the USA and other third countries for which there is no EU Commission adequacy decision. In this case, Facebook will use the standard contractual clauses approved by the EU Commission. Further information can also be found in the Instagram Privacy Policy.

In addition, as part of the operation of our Instagram page, we are jointly responsible with Facebook for the processing of so-called Instagram Insights. With the help of these Instagram Insights, Facebook analyses the behaviour on our Instagram page and provides us with this information in non-personal form. For this purpose, we have concluded a joint data protection responsibility agreement with Facebook, which you can view at the following link: https://facebook.com/legal/terms/page_controller_addendum . In it, Facebook undertakes, among other things, to assume primary responsibility under the GDPR for the processing of Instagram Insights and to fulfil all obligations under the GDPR with regard to the processing of Page Insights.

10.2 LinkedIn

You can find our LinkedIn account at: https://www.linkedin.com/company/brezuk

For users located in the European Economic Area and Switzerland, LinkedIn is operated by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland ("LinkedIn Ireland"). You can find LinkedIn's data protection guidelines here: https://www.linkedin.com/legal/privacy-policy?trk=organization-guest_footer-privacy-policy . In it you will also find information on the settings options for your LinkedIn profile.

Please note that LinkedIn also transfers personal data to third countries outside the European Economic Area for which there is no EU Commission adequacy decision. Insofar as such a transfer occurs, LinkedIn will use the standard contractual clauses approved by the EU Commission. Corresponding information can be found at https://www.linkedin.com/help/linkedin/answer/62533 .

Finally, we receive non-personal information and analytics from LinkedIn about the use of our account or interactions with our posts. This information allows us to analyse and optimise the effectiveness of our LinkedIn activities. The processing that takes place within this context is based on our legitimate interest in optimising our LinkedIn activities (Art. 6 para. 1 lit. f GDPR).

10.3 Social Media Management

In order to measure the success of our social media activities, we also record when we are tagged on social media networks. Within this context, we also process information about the people who tag us. The processing that takes place within this context is based on our legitimate interest in optimising our social media activities (Art. 6 para. 1 lit. f GDPR).

10.4 Analysis of our social media activities

We also evaluate the success of our social media postings. We analyse how often individual postings are clicked. The data processing is based on our legitimate interest in analysing our reach and the success of our social media activities.

14.1 Right of access to information

You have the right to receive information from us at any time, upon request, about the personal data we process that concerns you, to the extent and subject to the conditions of Art. 15 GDPR and § 34 BDSG.

14.2 Right to correct incorrect data

You have the right to request that we correct personal data relating to you without delay if it is inaccurate.

14.3 Right to erasure

You have the right to demand that we delete the personal data concerning you under the conditions described in Art. 17 GDPR and § 35 BDSG. These conditions provide in particular for a right to erasure if the personal data is no longer necessary for the purposes for which it was collected or otherwise processed, as well as in cases of unlawful processing, the existence of an objection or the existence of an obligation to erasure under Union law or the law of the Member State to which we are subject. Please note that an erasure of your account information (user name, email address, password) results in a deletion of your account.

14.4 Right to restriction of processing

You have the right to demand that we restrict processing in accordance with Art. 18 GDPR. This right exists in particular if the accuracy of the personal data is disputed between the user and us, for the duration that the verification of the accuracy requires, as well as in the event that the data subject requests restricted processing instead of erasure in the case of an existing right to erasure; furthermore, in the event that the data is no longer required for the purposes pursued by us, but the user requires it for the assertion, exercise or defence of legal claims, as well as if the successful exercise of an objection is still disputed between us and the user.

14.5 Right to data portability

You have the right to receive from us the personal data relating to you that you have provided to us in a structured, commonly used, machine-readable format in accordance with Art. 20 GDPR.

14.6 Right to object

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out, inter alia, on the basis of Art. 6 para. 1 lit. e or f GDPR, in accordance with Art. 21 GDPR. We will then stop processing your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing serves to assert, exercise or defend legal claims.

14.7 Right of appeal

You have the right to contact a supervisory authority of your choice in case of complaints.

14.8 Data processing when exercising your rights

Finally, we would like to point out that we process the personal data provided by you when exercising your rights pursuant to Art. 15 to 22 GDPR for the purpose of implementing these rights and to be able to provide evidence thereof. This processing is based on the legal basis of Art. 6 para. 1 lit. c GDPR in conjunction with Art. 15 to 22 GDPR and § 34 para. 2 BDSG.23